FAQ's and Refund Policy

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The two solar panels—one on the front and one on the floor base—collect sunlight and convert it into electricity to charge the scooter’s battery while you're riding or stationary in the sun.

Charging time depends on sunlight conditions but generally takes 6–8 hours of full sun for a complete charge.

Yes, the scooter comes with a wall charger for faster charging when sunlight is not available.

The scooter reaches a top speed of approximately 15–20 mph, depending on terrain and rider weight.

You can travel up to 20-24 miles on a full charge, depending on riding conditions and solar input.

Yes, the scooter is water-resistant and designed to handle light rain and splashes, but it should not be submerged or exposed to heavy rainfall for extended periods.

Each scooter weighs around 114 - 120 pounds. depending on if the scooter has a seat or not.

The recommended maximum rider weight is 300 pounds.

An LED battery indicator on the display shows battery levels and will indicate when it's fully charged.

Yes, it runs off the battery power, which can be charged using sunlight or a wall charger.

Yes, it has regenerative braking that helps recover a small amount of energy during stops.

Yes, the scooter can handle moderate inclines, but performance may decrease on steeper hills.

The scooter folds easily for compact storage in a car trunk, closet, or under a desk.

Yes, it comes equipped with LED front and rear lights for safe night riding.

It uses a high-capacity lithium-ion battery designed for long life and efficient solar charging.

Yes, the scooter includes a 1-year limited warranty covering manufacturing defects and battery issues.

Yes, the panels are designed to be replaceable. Please contact us via email at info@portableevcharge.com. or use the Contact Us form below for your request.

Some models may include Bluetooth and APP functionality for speed, battery, and GPS tracking—check the product specs before purchasing. Each Scooter comes with a wireless KEY FOB REMOTE CONTROL AS WELL AS FOR SECURITY SYSTEM.

The panels are made with high-durability tempered glass and built to withstand normal wear and outdoor exposure.

You can purchase replacement parts and accessories directly from Solarville Technologies, LLC email us at info@portableevcharge.com Or use Contact US form below for your request. Please give us 24-48 hours to reply.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your Solarville Solar Powered Scooters, you may request a refund within 30 days of the original purchase date.

• Refunds must be requested within 30 days of purchase.
   
• A valid proof of purchase (receipt, order confirmation email, or invoice) is required.
   
• The product must be in like-new condition with all original packaging and accessories included.
   
• Refunds will be issued to the original method of payment.
   

1. Contact our Customer Support team at [info@portableevcharge.com} or fill out Contact US below with your order number and reason for return.
    
2. Once approved, we will provide instructions for returning the product.
    
3. After we receive and inspect the item, your refund will be processed within 5–7 business days.
    

Please note:
Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

If you have any questions, feel free to reach out to our support team. We're here to help!